Our Policy

PRIVACY POLICY

At Marinelookout, we value your trust & respect your privacy. This Privacy Policy provides you with
details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By visiting Marinelookout’s website you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Marinelookout website.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Marinelookout desktop website.

General
We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Marinelookout will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about Marinelookout & its users, such as number of visitors, number and type of goods and services purchased, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Marinelookout When you browse through Marinelookout, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information
We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Marinelookout, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Marinelookout uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. Marinelookout is not responsible for the privacy practices or the content of those linked websites.

Security
Marinelookout has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Consent
By using Marinelookout and/or by providing your information, you consent to the collection and use of the information you disclose on Marinelookout in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. 

 

REFUND POLICY

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free experience.

When are returns not possible?
There are certain scenarios where it is difficult for us to support returns:

• Return request is made outside the specified time frame.
• You have already used your points to avail good/services on the site

Time frame for refund request
The time frame to raise any refund is one week ( 7 days ) from the date of purchase. There will be no refund is possible latter in any case.

I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. 
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
 
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Marinelookout.
 
What are the modes of refund available after cancellation?
In order to confirm cancellation of points, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
 
For any assistance please do contact us at info@marinelookout.com or write to:

Marinelookout
Business Contact Person- Dr. Pankaj Kumar
Panihati Muncipal Market, 1^st floor/1/C53
Station Road, Sodepur 
Kolkata-700110
India